Privacy Policy
This document outlines the privacy practices for all digital platforms managed by 1WIN N.V., encompassing the mobile application and web-based services available in India. It details the types of personal information collected, the methods of processing and sharing, and the specific rights granted to users regarding their data.
Scope and Key Definitions
This Policy applies to every service and platform under the company’s ownership. “Personal data” refers to any details that can identify an individual, such as full names, contact info (email/phone), financial details, wagering history, and communications with support. This Policy does not cover data that has been fully anonymized or aggregated.
What Data is Collected
1win gathers information from three primary channels. The following table summarizes these sources and the resulting data types.
| Source | Data Type |
|---|---|
| User-Provided | Names, email addresses, phone numbers, identification papers, payment info, and support inquiries. |
| Automated Collection | IP addresses, device specifications, operating systems, browser configurations, transaction logs, and site activity. |
| Third-Party Sources | Verification data from payment processors and public records used to confirm user identity. |
Legal Bases for Processing
1win only handles personal information when there is a legitimate legal justification. The table below outlines these bases and their specific goals.
| Legal Basis | Purpose |
|---|---|
| Contractual Performance | Managing registrations, providing core services, and handling financial transactions. |
| Legal Compliance | Adhering to Anti-Money Laundering (AML) laws, licensing rules, and safe gaming standards. |
| Legitimate Interests | Optimizing business workflows, preventing fraudulent activity, and enhancing the platform. |
| User Consent | Executing marketing campaigns and other specific, authorized actions. |
How Personal Data is Used
1win processes information to facilitate its services and remain compliant with regulatory frameworks. Key uses include:
- Maintaining the website and providing requested features;
- Authenticating age, identity, physical location, and exclusion status;
- Fulfilling AML requirements and stopping illicit behavior;
- Delivering customer assistance and managing payment disputes;
- Enhancing platform performance through technical testing;
- Monitoring for fraud to protect the user base and the company;
- Generating anonymized statistics for internal and external reporting;
- Overseeing and validating all monetary transfers;
- Monitoring gambling habits to ensure responsible play;
- Sending updates regarding security, bonuses, and operational changes.
Data Sharing and International Transfers
Information is shared with third parties only when essential for operations, legal reasons, or payment fulfillment. Data may be moved to jurisdictions outside of India, during which the company employs rigorous safeguards to maintain security.
The following entities may receive data during standard business operations:
- Subsidiaries within the 1WIN N.V. corporate group;
- Vendors providing technical, marketing, or operational support;
- Law enforcement, regulatory bodies, and anti-fraud agencies;
- Affiliate partners who refer new users;
- Any other parties specifically authorized by the user.
Security Measures
1win utilizes a combination of technical and organizational strategies to secure data during every stage of its lifecycle. Current protections include:
- TLS encryption for data in transit and server-side encryption for data at rest;
- Encrypted tunnels for data movement between primary data centers;
- Strict access protocols, ensuring only authorized staff handle sensitive info;
- Multi-layered network defense including firewalls and intrusion detection;
- Monitored, physically secure data centers with constant surveillance;
- 256-bit SSL encryption for all vital communications.
Retention and Deletion
Data is typically stored for the duration of the account’s life and for an additional five years following closure to satisfy legal mandates. Users are free to update their profiles, remove chat history, or request full account termination at any time. For users who have opted for self-exclusion, records may be kept longer to uphold safety and fraud-prevention protocols.
User Rights
Under relevant data protection regulations, users are entitled to specific rights. Requests can be made via account settings or by emailing [email protected].
- Access. View your data and receive a machine-readable copy;
- Correction. Amend any incorrect or obsolete personal details;
- Objection. Challenge data processing based on legitimate interests;
- Erasure. Request that your data be deleted under certain conditions;
- Restriction. Limit how your information is processed;
- Withdrawal. Revoke consent for activities that rely on it.
Cookies
The platform uses cookies and similar tools to save user preferences, analyze traffic patterns, and ensure site stability. Google Analytics is employed to study usage and improve the overall experience. While users can block cookies through their browser, doing so may interfere with some website functions.
FAQ
What personal details does 1win collect?
The site gathers names, contact details, financial information, device identifiers, and site activity from both direct input and third-party verification.
How long is my data stored?
Information is kept for five years after an account is closed or after the last interaction to comply with regulatory standards.
How can I delete my information?
You can initiate a deletion request through your account dashboard or by contacting the support team at [email protected].
Does 1win distribute data to third parties?
Yes, but only to authorized service providers, legal authorities, or group companies when necessary for service delivery or legal compliance.