Terms and Conditions
These Terms and Conditions govern all users utilizing 1win’s platforms, including the mobile application, website, and all associated casino and betting services. This policy outlines the rules for account management, bet processing, identity verification, financial transactions, and dispute handling. Should any discrepancies arise between translated versions, the original English text will serve as the final authority.
Key Definitions
The following concepts are used throughout these guidelines and apply to all wagering and account operations on the platform. Review this table to understand core terms before you start betting.
| Term | Meaning |
|---|---|
| Stake / Bet | The funds wagered on a specific event. |
| Outcome | The predicted result chosen by the player. |
| Line | The schedule of events, including available outcomes, odds, and deadlines. |
| Win Odds | The multiplier established by the operator determining potential payouts. |
| Regular Time | The standard duration of a match, including stoppage time but excluding extra time or shootouts. |
| Bet Cancellation | Settling a wager at odds of 1.00, fully refunding the initial stake. |
Placing Bets and Settlement
A wager is only considered valid once it is logged on the 1win servers and receives online confirmation. After this acceptance, wagers cannot be modified or withdrawn, except where specifically permitted by these Terms. The following conditions apply to all bets made on the platform:
- A wager becomes official only after server registration and system confirmation;
- The stake is immediately deducted from your balance upon placement, and winnings are added post-settlement;
- Bets mistakenly accepted after an event has officially begun may be voided and refunded at odds of 1.00;
- The operator reserves the right to adjust maximum betting limits or apply personal restrictions without prior warning;
- If there is a blatant error in the posted odds or acceptance process, the company may void the wager or resettle it at the correct odds;
- In cases involving suspected match-fixing or unsportsmanlike conduct, betting may be suspended and related wagers voided;
- Any disputes regarding payouts must be filed within 10 days, accompanied by relevant evidence.
Live Betting and Cash-Out
Live wagering involves markets that become available once an event is underway. The cash-out function permits users to finalize active bets before the official outcome is determined. Both options have unique conditions distinct from standard pre-match betting.
Live Betting
In-play bets can be placed on primary and secondary outcomes while a match is ongoing. Once verified, a live wager cannot be altered or canceled. The platform assumes no liability for any delays or inaccuracies in the live statistics or scoreboards displayed.
Cash-Out
The cash-out feature enables you to close a pending bet prior to its natural settlement. The payout offered fluctuates based on the current state of the event and may result in a return higher or lower than the original stake. This option is available for both single and accumulator bets (applying to the entire bet slip for multiples). The operator retains the right to accept or reject any cash-out request at its own discretion.
Postponements and Voids
Matches delayed by more than 72 hours may lead to the cancellation of related bets. For suspended events, markets with already determined outcomes will be settled accordingly, while remaining markets are paused for up to 48 hours. If play does not resume within this timeframe, pending bets are refunded at odds of 1.00.
If a scheduled participant or team changes prior to the start, bets may be canceled and stakes returned. When official sources provide conflicting information regarding match dates, times, results, or participant names, the platform may withhold payouts until the facts are fully verified.
Account Creation and Security
Every player is restricted to opening a single 1win account. Any supplementary profiles may be shut down, with all deposits, bonuses, and winnings linked to these duplicate accounts subject to confiscation. Users are obligated to keep their login details secure and bear full responsibility for all actions taken under their profile.
If unauthorized access is suspected, the user must notify customer support immediately. The operator reserves the right to block, suspend, or terminate accounts if security protocols are breached or if fraudulent personal information is supplied.
Verification and Payments
1win enforces strict KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures across all profiles. The table below outlines the primary verification and transaction rules relevant to users.
| Condition | Details |
|---|---|
| KYC documents | Valid government ID or passport, alongside a recent proof of address. |
| Verification trigger | Mandatory for all users; strictly enforced for withdrawals exceeding ₹92,000. |
| Deposit sources | Funds must originate from legal sources using payment methods registered in the account holder’s name. |
| Third-party payments | Strictly prohibited; violations may lead to the seizure of winnings. |
| Minimum wagering before withdrawal | 100% of deposited funds must be wagered before cashing out. |
| Withdrawal processing time | Up to 60 minutes for payouts under ₹4,500; larger sums may take up to 5 business days. |
Age and Prohibited Practices
Individuals must be at least 18 years old to utilize 1win’s platforms. The operator can demand age verification at any time. Furthermore, players are entirely responsible for ensuring that online gambling is legally permitted in their current jurisdiction prior to signing up.
The following activities are strictly forbidden on the platform:
- Utilizing VPNs, proxies, or any software designed to mask your true location;
- Operating multiple accounts or creating duplicate profiles;
- Deploying automated scripts, bots, or software to place bets;
- Engaging in arbitrage betting or systematically exploiting odds discrepancies;
- Manipulating or abusing promotional offers, bonuses, or the loyalty scheme.
Engaging in these violations can result in voided bets, canceled bonuses, and permanent account bans.
Changes and Disputes
The operator reserves the authority to update these Terms at any time for legal, commercial, or operational purposes. Continuing to access the platform after modifications implies your acceptance of the revised policies. If you do not agree with the new rules, you must cease using the service.
All disputes must adhere to the official complaint process outlined in the complete Terms document. The platform’s internal server logs will serve as the primary evidence when resolving issues concerning transactions, wagers, or account history. Players must submit any claims within 10 days of the incident, providing comprehensive supporting documentation.
FAQ
What is the minimum age required to play on 1win?
You must be at least 18 years old. The platform conducts routine age verification checks and will terminate accounts that fail to prove their eligibility.
Am I allowed to create more than one account?
No, strictly one account is permitted per person. Any duplicate accounts detected will be closed, and all associated funds may be forfeited.
What specific documents are needed for KYC verification?
You will need to provide a clear copy of a government-issued ID or passport, along with a valid proof of address such as a recent utility bill or bank statement.
How quickly are withdrawals processed?
Payout requests under ₹4,500 are typically processed within 60 minutes. Larger withdrawals can take up to 5 days, depending on your chosen payment provider.
What are the consequences of breaking the Terms and Conditions?
Breaching platform rules can result in the cancellation of active bets, loss of bonus funds, account suspension, or a permanent ban, depending on the severity of the violation.